This privacy notice explains how Vivid Impressions handles personal information when you use our website, request print services, or communicate with us about photo and art printing. It applies to studio enquiries, file review, test prints, production, collection, and related administrative activity.
We may collect contact details, order information, file uploads, consultation notes, payment-related records, and technical data such as device or browser information. Where a customer submits artwork or image files, we may also process the content of those files to review resolution, crop, paper choice, and production requirements.
We receive data from website forms, file uploads, email correspondence, consultation appointments, payment interactions, and production or collection activity. We may also obtain limited technical information automatically when the website is used.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are not used to collect more information than is reasonably needed for these purposes.
We use standard cookie controls to support site operation and basic analytics where enabled. You may manage cookies through your browser settings, but some features may not function properly if certain cookies are disabled.
Subject to applicable law, you may request access to the personal information we hold about you, ask for correction of inaccurate details, object to certain processing, or request deletion where we are not required to keep the information. Some records may need to be retained for legal, accounting, or operational reasons.
To make a privacy request, use the contact details in this notice and describe the information or action you are asking for. We may need additional details to locate the relevant records and to verify that the request comes from the correct person or an authorised representative.
Order records, correspondence, and production files are retained for a practical period after completion so we can manage queries, reprints, accounting, and service history. When information is no longer required, it is deleted, anonymised, or otherwise handled in a secure manner consistent with our internal procedures and applicable law.
The updated version will apply from the date it is published on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication.
We use personal information to respond to enquiries, review image files, prepare quotations, manage test print and production steps, arrange collection, process payments, maintain records, improve website performance, and meet legal or accounting obligations. Where a customer provides artwork or image files, we use them only for the requested print service and related pre-production checks.
We may share information with payment processors, website and hosting providers, communication tools, and production or delivery partners that help us run the studio. These parties may process data on our instructions or as independent operators, depending on the service involved, and are expected to use it only for the relevant business purpose.
We may share personal information with public authorities, regulators, or other parties when we are required or permitted to do so by law, when needed to protect our rights, or when necessary to respond to a lawful request or dispute.
